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Privacy Policy

WELCOME TO OUR PRIVACY POLICY

-- Your privacy is critically important to us.

It is KOD Services's policy to respect your privacy regarding any information we may collect while operating our website and mobile application. This Privacy Policy applies to www.kodservices.in (hereinafter, "us", "we", or "www.kodservices.in") and mobile application KOD Services. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website and mobile application, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and Mobile Application and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms of service posted on our Website and Mobile Application, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.

- Website and Mobile Application Visitors

Like most website and Mobile Application operators, KOD Services collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. KOD Services's purpose in collecting non-personally identifying information is to better understand how KOD Services's visitors use its website and Mobile Application. From time to time, KOD Services may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

- Gathering of Personally-Identifying Information

We collect personal information from Service Provider Firms offering their products and services. This information is partially or completely accessible to all visitors using KOD Services’s website or mobile application, either directly or by submitting a request for a service. Service Provider Firms and customers are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. - Service Provider Firms, if and when they create and use an account with KOD Services, will be required to disclose and provide to KOD Services information including personal contact details, bank details, personal identification details (such as PAN card, Aadhar card, phonebook, call logs etc.) and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.

 

Information from Consumers: During the Account registration process and during your usage of KOD Services’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

Information from Service Provider Firms: If you are a Service Provider Firm and would like to post any information about yourself, we will require you to register for an account. During the Account registration process, we will collect your business name, telephone number, address, zip code, and travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to KOD Services while you avail and use KOD Services’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you in order to assist your payments.

Background Check: The Service Provider Firm acknowledges that as part of the on-boarding process, the Company or an entity /agency appointed or nominated by the Company (“Verifier Agency”), may undertake background verification checks of the Service Provider Firm in order to authenticate inter alia the genuineness and competency of the Service Provider Firm. In light of the above, the Service Provider Firm expressly consents to and acknowledges the following terms and conditions:

                i) The Service Provider Firm does not and will not have any objection to KOD Services sharing the Service Provider Firm’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs such as Voter ID, PAN card, driving license etc. (collectively “Proprietary Information”) with the Verifier Agency for the purpose of background checks and verification.

                 ii) The Service Provider Firm authorizes the Verifier Agency to securely store the Service Provider Firm’s Proprietary Information on their platform and understands that the Verifier Agency shall endeavor to ensure confidentiality of the same.

                 iii) The Service Provider Firm acknowledges that the digital record of the Proprietary Information on the Verifier Agency’s platform shall be accessible to KOD Services and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the Verifier Agency’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be entitled to use the related services provided via the Verifier Agency’s platform.

                 iv) The Service Provider Firm acknowledges that if the Service Provider Firm is desirous of editing and/or deleting its digital record from the Verifier Agency’s platform, it shall be entitled to do so by sending an email to such email address of the Verifier Agency which shall be immediately provided by the Company to the Service Provider Firm, and in such a manner as the Verifier Agency requires the same.

                 v) KOD Services reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.

                KOD Services reserves the right to record the conversations between Service Provider Firms and consumers facilitated by KOD Services through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and Service Provider Firms. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and Service Provider Firms, resolve disputes.

                 If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.

B. How KOD Services Uses the Information We Collect

                 We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:

  • To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;
  • For customer support and to respond to your inquiries;
  • For internal record-keeping purposes;
  • To process billing and payment, including sharing with third party payment gateways in connection with Website and/or KOD Services's products and Services;
  • To periodically send promotional emails to the email address you provide regarding new products from KOD Services, special offers from KOD Services or other information about KOD Services that we think you may find interesting;
  • To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
  • For KOD Services's market research purposes, including, but not limited to, the customization of the Website according to your interests;
  • We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;

 

  • To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use;
  •  We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties; and
  • We may combine aggregate data with the personal information we collect about you.

                 From time to time, KOD Services may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, KOD Services shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

- Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

- Cookies

To enrich and perfect your online experience, KOD Services uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website and mobile application stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. KOD Services uses cookies to help KOD Services identify and track visitors, their usage of http://www.kodservices.in, and their website access preferences. KOD Services visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using KOD Services's website and mobile application, with the drawback that certain features of KOD Services's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to KOD Services's use of cookies.

- E-commerce

Those who engage in transactions with KOD Services – by purchasing KOD Services's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, KOD Services collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with KOD Services. KOD Services does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

- Business Transfers

If KOD Services, or substantially all of its assets, were acquired, or in the unlikely event that KOD Services goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of KOD Services may continue to use your personal information as set forth in this policy.

- Privacy Policy Changes

Although most changes are likely to be minor, KOD Services may change its Privacy Policy from time to time, and in KOD Services's sole discretion. KOD Services encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.