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Terms & Conditions

Welcome to KOD Services

These terms of service outline the rules and regulations for the use of KOD Services's Website and Mobile Application.

By accessing this website we assume you accept these terms of service in full. Do not continue to use KOD Services's website or mobile application if you do not accept all of the terms of service stated on this page.

 

Safety Declaration before submitting your service request:

(i) I am a healthy person and I am not staying in a containment zone.

(ii) I am not suffering from any flu-like symptoms: Fever, Breathlessness, Cough etc.

(iii) I have not travelled internationally in last 14 days.

(iv) I have not come in contact with any COVID-19 positive case in last 14 days.

(v) I understand that while KOD Services is taking all necessary safety and hygiene precautions, it cannot be held liable in the unfortunate event that a Client or professional is diagnosed positive with COVID-19.

 

The following terminology applies to these Terms of Service, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website or mobile application or helpline number and accepting the Company's terms of service. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

-Modifications to terms of use and/or privacy policy     

KOD Services reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and KOD Services will post the amended Terms of Use at the domain of www.kodservices.in. We encourage you to visit our Terms and Conditions section frequently to update yourself in case of any amendment that takes place. If you do not agree to our terms or conditions, we advise you not to use or access our website or application.

 

 

 

-Cookies

We employ the use of cookies. By using KOD Services's website or mobile application you consent to the use of cookies in accordance with KOD Services's privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

-License

Unless otherwise stated, KOD Services and/or it's licensors own the intellectual property rights for all material on KOD Services. All intellectual property rights are reserved. You may view and/or print pages from http://www.kodservices.in for your own personal use subject to restrictions set in these terms of service.

You must not:

Republish material from http://www.kodservices.in

Sell, rent or sub-license material from http://www.kodservices.in

Reproduce, duplicate or copy material from http://www.kodservices.in

Redistribute content from KOD Services (unless content is specifically made for redistribution).

-Text Messaging

By creating an Account, you agree that the Services may send you text messages as part of the normal business operation of your use of the KOD Services. You consent to receiving such text messages and acknowledge that any steps taken by you to not receive such text messages will affect your use of our Services.

-User Comments

This Agreement shall begin on the date hereof.

Certain parts of this website or mobile application offer the opportunity for users to post and exchange opinions, information, material and data ('Comments') in areas of the website or mobile application. KOD Services does not screen, edit, publish or review Comments prior to their appearance on the website or mobile application and Comments do not reflect the views or opinions of KOD Services, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws KOD Services shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website or mobile application.

KOD Services reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms of Service.

 

 

 

You warrant and represent that:

You are entitled to post the Comments on our website or mobile application and have all necessary licenses and consents to do so;

The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;

The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy

The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant to KOD Services a non-exclusive royalty-free license to use, reproduce,

edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

-Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

No use of KOD Services's logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

-Dispute Resolution

KOD Services or its affiliate operates a complaints process to allow you to make complaints about KOD Services or Users, and KOD Services or its affiliate also manages refunds to you in relation to those complaints. KOD Services or its affiliate will operate this complaints process in a reasonable manner.

To raise a dispute you have to first drop and email to us. Alternatively you may also raise your Dispute through the helpline provided for the recording and resolution of Disputes. Our support team will contact you for dispute resolution and guide you to further steps to be taken.

 

In the unlikely event that a Dispute raised by you is not resolved and us, these Terms shall be exclusively governed by and construed in accordance with the laws in force in India. In the event of an unresolved Dispute, the parties shall first attempt to amicably settle the dispute through Mediation. If the dispute between the Parties cannot be resolved through Mediation within a period of 60 days from the reference of the dispute to Mediation, the Parties may pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. Arbitration will be in accordance with the Arbitration and Conciliation Act, 1996.

Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these terms.

 

Terms and Conditions related to our various services

AC (AIR CONDITIONER)

Service type: WATER SERVICE

1. This service includes servicing of an Air Conditioner with water through a jet pump. If any other defect or malfunctioning is noticed during the service, our expert will notify the Client. If Client wants, he or she can put a separate request for the repair through KOD Services mobile app or Website. It will be charged separately as per our rates. Our expert cannot be held liable for any other defect which is noticed during the procedure of water service.

2. Cooling capacity of an AC depends on several factors. Though water service improves this capacity but significant change may not be noticed due to other technological factors.

  Service type: INSTALLATION OF A NEW UNIT

  1. Installation charges are valid for 12 feet length of copper pipe. If the length of this pipe exceeds 12 feet, charges will be levied in extra for per feet.
  2. If stand for outdoor unit is not available, it will be charged separately.
  3. Gas filling charges will be payable by Client in case of gas charging.

Service type: AC REPAIR

  1. Gas filling charges will be payable by Client in Guarantee/ Warranty period, in case of Compressor Replacement.
  2. As a safety measure, it is advisable for the Client not to stay in the room during the process of Gas filling.

WATER TANK CLEANING

  1. Prices shown on the website and mobile application are applicable to the household daily use water tanks only.
  2. If any sort of garbage or metals chunks or dead animal is found in the tank, it will not be taken up for cleaning by our expert.
  3. Charges are applicable for one hour of work only. If it takes more time than this stipulated duration, Client will be charged extra for the excess time.
  4. Equipment like waste bucket, broom, mop, other cleaning accessories and an active electricity connection, which may be required during the cleaning process, will be provided by the Client.
  5. Rates for the service will be decided according to the surface area.

CAR WASH

  1. Charges are applicable for one hour of work only. If it takes more time than this stipulated duration, Client will be charged extra for the excess time.
  2. Equipment like waste bucket, broom, mop, other cleaning accessories and an active electricity connection, which may be required during the cleaning process, will be provided by the Client.
  3. Charges are applicable only for washing. Polishing or any other work will be charged in extra.

REFRIGERATOR

  1. Gas filling charges will be payable by Client in Guarantee/ Warranty period, in case of Compressor Replacement.

SENITIZATION SERVICE

1. Rate mentioned is applicable to an area of 300 square feet. If area exceeds this limit, rates will vary accordingly. Our visiting expert will give you the correct estimation of cost after measuring the site for sanitization.

2. Please maintain safe distance from our expert while he is doing his job at your site.

3. Please do not touch or use the sanitized site or equipment for at least 3 hours or as suggested by our expert, after the sanitization drive is completed.

PEST CONTROL SERVICES

1. Please maintain safe distance from our expert while he is doing his job at your site.

2. Please do not touch or use the sanitized site or equipment for at least 3 hours or as suggested by our expert, after the sanitization drive is completed.

3. As a safety measure, it is recommended that children should be kept away from the site of pest control for at least a day after service has been done.

 

SAFETY PRECAUTIONS AND OTHER CONDITIONS:

  1. It is advisable to maintain a safe distance with the expert while he is doing his job.
  2. Charges shall be paid in extra for any part fixed or replaced, other than those covered in the standard job or service.
  3. Though utmost care is taken while performing any task, our expert shall not be held liable in case of any breakage or damage that occurs accidently or arising due to any other fault in the equipment.
  4. Surety of guarantee or warranty is provided by the manufacturer. Our team is not liable to consider any such surety. Client must deal with these warranties and guarantees on his own.
  5. During the guarantee or warranty period, any cost of transportation or re-installation shall be borne by the Client.
  6. Our expert shall not be held responsible in case of any damage occurring due to fault in electrical circuits or faulty wiring or sudden surge or drop in voltage supply at the Client's location.
  7. Completed job shall be checked by the owner to his satisfaction, our expert shall not be held liable for any damage afterwards of the job completion. Any revisit by the expert shall attract revisit charge and will be considered a new job.
  8. Warranty will be applicable only for work handled by our designated experts.
  9. During the warranty or guarantee time period, if a repairing work is carried out by a worker other than our assigned one, we will not entertain any claim arising out of its warranty or guarantee.
  10. Service charges will be valid only for the first 30 minutes of work. If a job exceeds time period of 30 minutes, Rs.3/- will be charged afterwards for every minute.
  11. If a Client proposes to arrange any part needed for replacement on his own, that part must be made available to the technician within 30 minutes. If not so, Client will be charged Rs. 3/- per minute after the lapse of 30 minutes.
  12. If a situation arises where expert has to revisit due to unavailability of a part from Client's side, service charges will be applicable again. Further, we will not be responsible for the working of any such part which is not brought by its own technician. No claim of warranty or guarantee shall be entertained by us in this case.
  13. If the Client is not satisfied with the service of our expert, we will send another expert to verify the claims of the unsatisfactory Client. The decision of the new expert shall be considered final. The Client may opt to call for another expert on his own, provided it is done within 3 hours.
  14. If Client refuses to pay after the job is done or asks to undo the job completed, he or she will be liable to pay service and installation charges.
  15. In case of any dispute arising between the Client and the expert, case will be resolved only on the basis of legal proofs available with both the parties.
  16. The Client shall take care of his belongings or other items himself, at the site of work. Our firm will not entertain any complaint regarding such issues.

 

-Disclaimer

KOD Services is a consultancy firm which assigns and engages another firm to get your service done according to your specified requirement.

KOD Services, as and when receives your service request through its mobile application, website or its helpline number, assigns another technician/expert/service provider firm to your job. KOD Services has its own code of conduct to enroll these technicians/experts/service provider firms and system for background verification of the same. Though KOD Services takes utmost care and follows proper procedure before engaging any technician/expert/service provider firm, it cannot be held liable in case of any dispute arising between technician/expert/service provider firm and the Client. The service provider firms engaged by KOD Services are registered as per government rules. These firms may or may not be registered for GST, depending upon their services and turnover. The service provider firm which handles a Client’s job is responsible for collecting its charges for the services and all sorts of payments and will provide its own bill and receipt. KOD Services will only work as a mediator who is providing a platform to the Clients to place their requests and the technicians/experts/service provider firms who can take up these Clients’ service requests.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website or mobile application and the use of this website and mobile application (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury resulting from negligence;

limit or exclude our or your liability for fraud or fraudulent misrepresentation;

limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a)are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website or mobile application and the information and services on the website or mobile application are provided free of charge, we will not be liable for any loss or damage of any nature.